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The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
Programming Microsoft Dynamics CRM 4.0 (PRO-Developer)
Oracle CRM On Demand Reporting (Osborne Oracle Press)
SugarCRM For Dummies (For Dummies (Computer/Tech))
Microsoft Dynamics(TM) CRM 4.0 Step by Step
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Scoring Points: How Tesco Continues to Win Customer Loyalty
Customer Relationship Management, Second Edition
Bestsellers
Raving Fans: A Revolutionary Approach To Customer Service
The Ultimate Question: Driving Good Profits and True Growth
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
CustomerCentric Selling
Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Salesforce.com For Dummies (For Dummies (Computer/Tech))
Human Sigma: Managing the Employee-Customer Encounter
Customer Service: Career Success Through Customer Satisfaction (NetEffect Series) (3rd Edition) (NetEffect Series)
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
 Customer Service

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 Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers 
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Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
Authors: Robert Scoble, Shel Israel

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Avg. Customer Rating: 4.5 out of 5 stars(49 reviews)
Sales Rank: 32517
Category: Book
ASIN: 047174719X
Publication Date: January 2006
Availability: Usually ships in 1-2 business days
 


 
 Working with Microsoft Dynamics(TM) CRM 3.0 
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Working with Microsoft Dynamics(TM) CRM 3.0
Authors: Mike Snyder, Jim Steger

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Avg. Customer Rating: 4.5 out of 5 stars(16 reviews)
Sales Rank: 259774
Category: Book
ASIN: 0735622590
Publication Date: April 12, 2006
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 CRM at the Speed of Light, 3e 
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CRM at the Speed of Light, 3e
Author: Paul Greenberg

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Avg. Customer Rating: 4.5 out of 5 stars(15 reviews)
Sales Rank: 66196
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ASIN: 0072231734
Publication Date: May 3, 2004
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 Salesforce.com For Dummies 
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Salesforce.com For Dummies
Author: Thomas Wong

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Avg. Customer Rating: 4.5 out of 5 stars(10 reviews)
Sales Rank: 222678
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ASIN: 0764579215
Publication Date: January 28, 2005
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 A Practical Guide to Call Center Technology 
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A Practical Guide to Call Center Technology
Authors: Andrew J. Waite, Andrew J. Waite

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Sales Rank: 315713
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ASIN: 1578200946
Publication Date: January 2002
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 The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty Programs 
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The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty Programs
Author: Arthur Middleton Hughes

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ASIN: 0071363661
Publication Date: February 20, 2003
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 A Practical Guide to CRM 
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A Practical Guide to CRM
Author: Janice Reynolds

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Avg. Customer Rating: 4.0 out of 5 stars(4 reviews)
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ASIN: 1578201020
Publication Date: June 15, 2002
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 loyalty.com : Customer Relationship Management in the New Era of Internet Marketing 
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loyalty.com : Customer Relationship Management in the New Era of Internet Marketing
Author: Frederick Newell

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Avg. Customer Rating: 4.0 out of 5 stars(14 reviews)
Sales Rank: 710526
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ASIN: 007138782X
Publication Date: January 25, 2002
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 Building Your eBay Traffic the Smart Way: Use Froogle, Datafeeds, Cross-Selling, Advanced Listing Strategies, and More to Boost Your Sales on the Web's #1 Auction Site 
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Building Your eBay Traffic the Smart Way: Use Froogle, Datafeeds, Cross-Selling, Advanced Listing Strategies, and More to Boost Your Sales on the Web's #1 Auction Site
Author: Joseph T. Sinclair

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Avg. Customer Rating: 3.0 out of 5 stars(8 reviews)
Sales Rank: 602497
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ASIN: 0814472699
Publication Date: February 22, 2005
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 The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship 
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The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship
Authors: Brendan B. Read; Joseph Fleischer; Brendan Read, Brendan Read, Joseph Fleischer

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ASIN: 1578200970
Publication Date: June 2002
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