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•ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition
•Enterprise Excellence: A Practical Guide to World Class Competition (Ellis Horwood Series in Mathematics and Its Applications)
•Acceptance Sampling in Quality Control, Second Edition (Statistics: a Series of Textbooks and Monographs)
•Lean Six Sigma for the Office (Resource Management)
•Ten Mistakes Small Companies Make Implementing Quality and How to Correct Them
•The Process Management Memory Jogger: A Pocket Guide for Building Cross-functional Excellence
•Statistics for Six Sigma Green Belts with Minitab and JMP
•Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction
•Inequality, Consumer Credit And The Saving Puzzle (New Directions in Modern Economics)
•Quality Management (6th Edition)
Bestsellers
•Raving Fans: A Revolutionary Approach To Customer Service
•The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
•Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time
•Project Management: A Managerial Approach
•Managing for Quality and Performance Excellence (with CD-ROM)
•Six Sigma for Dummies
•The New Economics for Industry, Government, Education - 2nd Edition
•The Management and Control of Quality
•Managing Quality: Integrating The Supply Chain and Student CD PKG (3rd Edition)
•What is Lean Six Sigma
 Total Quality Management

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 Mining the Web: Transforming Customer Data into Customer Value 
enlarge  		Mining the Web: Transforming Customer Data into Customer Value
Authors: Gordon S. Linoff, Michael J. A. Berry

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Avg. Customer Rating: 5.0 out of 5 stars(3 reviews)
Sales Rank: 787166
Category: Book
ASIN: 0471416096
Publication Date: February 15, 2002
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 Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality 
enlarge  		Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality
Authors: Stanley A. Brown, Moosha Gulycz, Stanley Brown

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Sales Rank: 865811
Category: Book
ASIN: 0470831618
Publication Date: March 1, 2002
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 Application of the SCOR Model in Supply Chain Management 
enlarge  		Application of the SCOR Model in Supply Chain Management
Author: Rolf G. Poluha

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Sales Rank: 531188
Category: Book
ASIN: 1934043230
Publication Date: June 28, 2007
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 Customer Relationship Management in Electronic Markets 
enlarge  		Customer Relationship Management in Electronic Markets
Authors: David Bejou, Gopalkrishnan R Iyer

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Sales Rank: 3715166
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ASIN: 0789019442
Publication Date: May 7, 2004
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 Reaching the Interactive Customer: Integrated Services for the Digital World 
enlarge  		Reaching the Interactive Customer: Integrated Services for the Digital World
Authors: Mai-lan Tomsen, Ron Faith

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Sales Rank: 3854326
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ASIN: 052181670X
Publication Date: March 31, 2003
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