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Word of Mouth Marketing: How Smart Companies Get People Talking, Revised Edition
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Cold Calling Techniques: That Really Work
Word of Mouth Marketing: How Smart Companies Get People Talking, Revised Edition
Selling to Anyone Over the Phone
Heat Up Your Cold Calls: How to Get Prospects to Listen, Respond, and Buy
Telesales Tips From The Trenches: Secrets of a Street-Smart Salesman
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (Updated and Expanded Edition)
Stephan Schiffman's Telesales: America's #1 Corporate Sales Trainer Shows You How to Boost Your Phone Sales
Superior Customer Value in the New Economy: Concepts and Cases, Second Edition
How to Become a GREAT Call Center Manager
I'll Get Back to You: 156 Ways to Get People to Return Your Calls and Other Helpful Sales Tips
 Telemarketing

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 Introduction to Mobile Advertising, How to Setup, Create and Manage Ads for Mobile Telephones 
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Introduction to Mobile Advertising, How to Setup, Create and Manage Ads for Mobile Telephones
Author: Lawrence Harte

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Avg. Customer Rating: 2.5 out of 5 stars(3 reviews)
Sales Rank: 400346
Category: Book
ASIN: 1932813438
Publication Date: January 11, 2008
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 A Practical Guide to Call Center Technology 
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A Practical Guide to Call Center Technology
Authors: Andrew J. Waite, Andrew J. Waite

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Avg. Customer Rating: 5.0 out of 5 stars(3 reviews)
Sales Rank: 700476
Category: Book
ASIN: 1578200946
Publication Date: January 2002
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 The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship 
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The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship
Authors: Brendan B. Read; Joseph Fleischer; Brendan Read, Brendan Read, Joseph Fleischer

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Sales Rank: 832731
Category: Book
ASIN: 1578200970
Publication Date: June 2002
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 The Spam Letters 
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The Spam Letters
Author: Jonathan Land

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Avg. Customer Rating: 4.5 out of 5 stars(14 reviews)
Sales Rank: 871517
Category: Book
ASIN: 1593270321
Publication Date: June 2004
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 Designing the Best Call Center for Your Business, 2nd Edition 
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Designing the Best Call Center for Your Business, 2nd Edition
Author: Brendan B. Read

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Sales Rank: 825809
Category: Book
ASIN: 1578203139
Publication Date: January 2, 2005
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 Fighting Spam for Dummies 
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Fighting Spam for Dummies
Authors: John R. Levine, Margaret Levine Young, Ray Everett-church

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Sales Rank: 935154
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ASIN: 0764559656
Publication Date: January 30, 2004
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 Spam Wars:  Our Last Best Chance to Defeat Spammers, Scammers & Hackers 
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Spam Wars: Our Last Best Chance to Defeat Spammers, Scammers & Hackers
Author: Danny Goodman

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Avg. Customer Rating: 5.0 out of 5 stars(7 reviews)
Sales Rank: 984457
Category: Book
ASIN: 1590790634
Publication Date: November 2004
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 Wireless Horizon 
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Wireless Horizon
Author: Dan Steinbock

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Sales Rank: 1313127
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ASIN: 0814407145
Publication Date: July 15, 2002
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 Anti-Spam Tool Kit 
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Anti-Spam Tool Kit
Authors: Paul Wolfe, Charlie Scott, Mike Erwin

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Avg. Customer Rating: 4.5 out of 5 stars(11 reviews)
Sales Rank: 1123202
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ASIN: 007223167X
Publication Date: March 17, 2004
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 Slamming Spam: A Guide for System Administrators (Addison Wesley Professional) 
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Slamming Spam: A Guide for System Administrators (Addison Wesley Professional)
Authors: Robert Haskins, Dale Nielsen

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Sales Rank: 1320263
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ASIN: 0131467166
Publication Date: December 30, 2004
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